Frequently Asked Questions
Q: Are you legit?
A: Sure. We can make sure you can get the items. We are responsible for your order until the items are delivered to you. Of course if any problem after you get the items you can write to us for help.
Q: Which kind of payment methods do you accept?
A: We can only accept payment with Paypal or Western Union for now. we will offer you another 10% off discount as a reward when you pay with Western Union.
Q: How to make payment with western union?
A: You can turn to their official website: www.westernunion.com or call your bank for transfer service help.
Q: How do you ship and where do you ship from?
A: We ship by DHL, EMS or UPS from China.
Q: How many days could I get my shoes?
A: Except in special circumstance, by DHL, it's 3-10 buisiness days; by EMS, it's various from 2 weeks to one month according to the destination. Please remember that we need 1-2 days to process your order!
Q: What is the return policy?
A: If you are not satisfied with the items you got, Here are the Return reasons we accept: 1. Wrong item was sent to you; 2. The item has quality problem; If you want to return an item, it must be return within 3 days of receipt and in the same condition it was receive. You must contact us before return any item back. Any item return without pre-notice will be rejected.
Q: What should I do If my payment fails?
A: Usually the payment failure is due to the internet. You can try it again. If it fails again, please check your credit card information or your personal info is correct or not. Or you can pay with western union and you can get another 10% off your order.
Q: What is the promotion policy ?
A: You can get a discount of 80%-95%, or even get a wholesale price according to the quantity of your order. The more you buy ,the bigger the discount, the more you save. Contact us for more info.